Terms · Refunds · Privacy

Mockbird (模考鸟) is a brand operated by HORHORCHI CHINESE FLAVOUR PTE. LTD., a company incorporated in Singapore with UEN 202304437W (the Company, we or us). These Terms form a contract between you and the Company. The Company is the seller and is responsible for the Service, collection of payments, activation, receipts, refunds and personal data. Mockbird is the service brand, not a separate contracting entity.

Mockbird（模考鸟）是 HORHORCHI CHINESE FLAVOUR PTE. LTD.（新加坡注册公司，UEN 202304437W，下称本公司或我们）运营的品牌。本条款构成你与本公司之间的合同。本公司是卖方，负责服务、收款、开通、收据、退款及个人资料处理。Mockbird 是服务品牌，并非独立的合同主体。

These Terms, the Refund Policy and the Privacy Policy are available in English and Chinese. Both versions are intended to convey the same meaning. If there is an inconsistency, the English version prevails only to the extent that doing so does not exclude any right that cannot lawfully be excluded.

服务条款、退款政策及隐私政策提供英文和中文版本，两种版本旨在表达相同含义。如有不一致，以英文版为准，但以该适用不会排除任何依法不得排除的权利为限。

Your purchase gives you a personal, non-transferable right to use the purchased content and features online, within the term and usage limits shown when you order. It does not transfer copyright or permit bulk downloading, copying, redistribution, resale or account sharing, except where applicable law permits otherwise. Our original content is owned by the Company or its licensors; third-party rights remain with their owners.

购买后，你获得在下单时显示的期限及用量限制内，本人使用所购在线内容和功能的不可转让许可。购买不转移著作权，也不许可批量下载、复制、再分发、转售或共享账号，适用法律另有允许的除外。原创内容归本公司或其许可方所有，第三方权利仍归各权利人所有。

An account is for one person. Keep your sign-in details private and tell us if you suspect unauthorised use. We use access controls, usage limits and account watermarks to protect content. We do not provide question-bank downloads or claim that screenshots can be made technically impossible. A watermark may identify your account if you share a screenshot.

一个账号仅供一人使用。请保管好登录资料，发现疑似未经授权的使用时联系我们。我们通过访问控制、用量限制和账号水印保护内容。不提供题库下载，也不声称能从技术上完全阻止截屏。你分享的截图中的水印可能识别到你的账号。

Mockbird has no affiliation with, authorisation from or endorsement by IBF, MAS or any examination body. Our questions are original practice questions, not actual examination questions. We do not promise an examination pass, a particular score, topic coverage in your examination or a match with actual examination questions.

Mockbird 与 IBF、MAS 或任何考试管理机构无隶属关系，未获其授权或认可。站内题目是原创模拟题，并非考试真题。我们不承诺通过考试、取得特定分数、某个考点出现在考试中，或模拟题与考试真题一致。

We use reasonable care when preparing content, but errors, omissions and outdated information may occur. This is supplementary material and does not replace the current official syllabus, study guide or examination rules. Mastery scores, pacing analysis and recommendations are estimates, not predictions of examination performance. Content is not financial, investment, legal or other professional advice and should not be used to advise clients or make investment decisions. Please report suspected errors to us.

我们会以合理谨慎的方式制作内容，但仍可能出现错误、遗漏或过时信息。本服务属于辅助学习材料，不能替代最新官方大纲、学习指南或考试规则。掌握度、节奏分析和推荐属于估算，并非考试表现预测。内容不构成金融、投资、法律或其他专业意见，不应用于向客户提供建议或作出投资决策。发现疑似错误时，请向我们反馈。

Coaching, planning and explanation features are software and AI tools. They do not include one-to-one human tutoring unless expressly agreed in writing. AI responses can be inaccurate; check important points against current official materials. These qualifications do not remove our responsibility to deliver the product described in your order or any remedy for misleading statements, material breach or other liability that cannot lawfully be excluded.

陪练、规划及讲解功能由软件和 AI 提供。除非另有明确书面约定，否则不包含真人一对一辅导。AI 回复可能不准确，重要内容请对照最新官方资料核实。这些说明不免除我们按订单描述交付产品的责任，也不排除因误导陈述、重大违约或其他依法不得排除的责任产生的救济。

We currently accept PayNow, with manual payment verification and activation. The checkout QR code is linked to an individual account used to collect payment on the Company's behalf as its disclosed collection agent. Payment for your Mockbird order to that designated account counts as payment to the Company. The Company remains responsible for activation, receipts, refunds, personal data and the Service. If you are unsure about the payee shown in your banking app, contact us before paying.

目前采用 PayNow 付款，人工核对后开通。结账二维码绑定于个人账户，该账户持有人以已披露的代收代理人身份为本公司收取款项。就 Mockbird 订单向该指定账户付款，视为已向本公司支付相应款项。开通、收据、退款、个人资料处理和服务责任仍由本公司承担。如不确定银行应用显示的收款人，请先联系我们核实再付款。

Check the product, term, total price in Singapore dollars and any upgrade credit or future start date before paying. Put your account email in the transfer reference and use the payment-notification button after making the transfer. Sending a notification is not confirmation that funds have been received or access activated. We normally activate within a few hours after verifying receipt; contact us if access is missing or incorrect. The confirmed activation and expiry times determine your access period.

付款前请核对产品、期限、新加坡元总价，以及升级折抵或下期生效日期。请在转账备注填写账号邮箱，并在转账后点击付款通知按钮。发送通知不等于款项已到账或权限已开通。我们通常在核实到账后数小时内开通；如未开通或权益不正确，请联系我们。实际使用期以确认的开通和到期时间为准。

Plans are sold for fixed terms: a displayed one-month term is 30 days and a two-month term is 60 days. The coaching add-on is purchased separately for a 30-day term and requires an eligible active membership to use it; its expiry may differ from your membership expiry. Upgrades and future-term purchases follow the price and start arrangement shown for that order. One-off question credits and mock-paper access follow the product description. There is no automatic renewal or recurring charge. You may stop using the Service at any time; stopping use alone does not create a refund right beyond the Refund Policy or applicable law.

会员按固定期限出售：标示的 1 个月为 30 天，2 个月为 60 天。私教团加购单独购买，每期 30 天，使用时须具有符合条件的有效会员；其到期日可能与会员不同。升级和下期购买按该订单展示的价格与生效安排处理。一次性题目积分及全真卷权限按商品说明提供。不自动续费，也不产生周期性扣款。你可随时停止使用；除退款政策或适用法律另有规定外，停止使用本身不当然产生退款权。

Credential sharing, bulk extraction, scraping, unauthorised redistribution and attempts to bypass access controls are prohibited. We may restrict or suspend access where there is reasonable evidence of misuse, after appropriate enquiry and with a response proportionate to the issue. Where urgent action is necessary to protect accounts, content or the Service, we may impose a temporary restriction first and explain it as soon as reasonably practicable.

禁止共享登录资料、批量提取或抓取内容、未经许可再分发，以及绕过访问控制。有合理证据表明存在滥用时，我们可在适当调查后采取与问题严重程度相称的限制或停权措施。为保护账号、内容或服务而需要紧急处理时，可先作临时限制，并在合理可行的情况下尽快说明。

We will explain the reason and provide a way to respond through our support email, subject to lawful security or investigation restrictions. Suspension does not automatically forfeit all payments. Any termination or refund decision will take account of the evidence, your explanation, the affected purchase, the Refund Policy and applicable law. We will correct a mistaken restriction and address lost paid access appropriately.

在不违反合法安全或调查限制的前提下，我们会说明理由，并提供通过客服邮箱申辩的渠道。停权不意味着自动没收全部已付款项。终止服务或退款的决定将结合证据、你的说明、受影响订单、退款政策和适用法律作出。误停权会予以纠正，并妥善处理因此损失的付费使用时间。

Subject to the exclusions below and any applicable requirement of reasonableness, the Company's aggregate liability arising out of or in connection with the Service, whether in contract, tort (including negligence), misrepresentation or otherwise, is limited to the greater of (a) the fees you paid for the affected Service in the 12 months immediately before the event giving rise to the claim and (b) S$500. This is an aggregate limit, not a separate limit for each claim, and applies only to the extent permitted by law.

在下列例外及适用的合理性要求约束下，本公司因本服务产生或与其有关的累计总责任，无论基于合同、侵权（包括过失）、虚假陈述或其他依据，限于以下两者中的较高者：（a）引起索赔的事件发生前 12 个月内，你就受影响服务实际支付的费用；（b）S$500。这是累计限额，并非每项索赔各自适用的限额，且仅在法律允许的范围内适用。

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, or any liability that cannot lawfully be excluded or limited. No term removes a non-excludable right or remedy under the Consumer Protection (Fair Trading) Act, the Personal Data Protection Act or other applicable law. The limit does not reduce our data-protection or confidentiality obligations; its application to any resulting loss remains subject to applicable law and reasonableness. An unenforceable restriction will not prevent you from seeking a remedy available by law.

本条款不排除或限制因过失造成死亡或人身伤害、欺诈或欺诈性虚假陈述、故意不当行为，以及任何依法不得排除或限制的责任。任何条款均不剥夺《消费者保护（公平交易）法》《个人资料保护法》或其他适用法律规定的不可排除权利或救济。此限额不减轻我们的资料保护或保密义务；对相关损失是否适用，仍受适用法律和合理性要求约束。不可执行的限制不会妨碍你寻求法律提供的救济。

The Company may arrange for the Mockbird business to be transferred to a newly incorporated company, an affiliate or an acquirer as part of a reorganisation, merger or business or asset transfer. Until a transfer lawfully takes effect, HORHORCHI CHINESE FLAVOUR PTE. LTD. remains your contracting party. A change to the brand, website or payment instructions alone does not replace that party.

本公司可因重组、合并、业务或资产转让，安排由新设公司、关联公司或收购方接手 Mockbird 业务。在转让依法生效之前，HORHORCHI CHINESE FLAVOUR PTE. LTD. 仍是你的合同主体。仅变更品牌、网站或付款说明，不构成合同主体的替换。

Before a planned change takes effect, we will notify affected users by email and on the website of the new operator's legal name, UEN or other registration number, effective date, contact and privacy-request channels, and the arrangements for existing purchases, payments and refunds. Existing paid access, unused purchased benefits and accrued rights will not be reduced merely because of the transfer. We will arrange for the successor to assume the relevant service obligations, and obtain your agreement where a novation, transfer of obligations or applicable law requires it.

计划变更生效前，我们会通过邮件和网站向受影响用户告知新运营公司的法定名称、UEN 或其他注册号、生效日期、联系及隐私请求渠道，以及既有订单、付款和退款的处理安排。已购使用期、未使用的已购权益和已经产生的权利，不会仅因转让而减少。我们会安排接手公司承担相应服务义务；如合同更替、义务转移或适用法律要求取得你的同意，将先取得该同意。

The transfer does not by itself release the original Company from liability for earlier payments, refunds or claims. Historic orders will remain traceable and you will be told whom to contact; you will not be required to pay twice for the same purchased access. Related personal data may be transferred only for lawful, necessary purposes with the protections described in the Privacy Policy. This clause is not blanket permission to sell personal data or use it for unrelated purposes. You may not transfer your account or these Terms without our written agreement, except as permitted by law.

转让本身不免除原公司就此前付款、退款或索赔应承担的责任。历史订单会保持可追溯，并向你说明负责受理的联系方；不会要求你为同一份已购权限重复付费。相关个人资料仅可为合法、必要的目的，并在隐私政策所述保护措施下转移。本条不是出售个人资料或将其用于无关目的的概括授权。除法律允许外，未经我们书面同意，你不得转让账号或本条款。

The version and date above identify this text. We will give advance notice of material changes affecting existing purchases. Material changes adverse to your refund rights, liability protections, dispute arrangements or paid benefits will apply to a later purchase or term, or after your express agreement. Changes required by law or urgently needed for security may take effect sooner, with notice as soon as practicable. A policy update alone does not authorise an unrelated new use of personal data.

页首版本和日期标识本次文本。对既有订单有实质影响的重大变更，我们会事先通知。实质不利于退款权、责任保障、争议处理或已购权益的变更，用于后续购买或付费期，或在取得你明确同意后适用。法律要求或安全紧急需要的变更可提前生效，并在可行情况下尽快通知。仅更新政策不构成对无关的新个人资料用途的授权。

These Terms are governed by Singapore law. Subject to any mandatory right to use another competent forum, the Singapore courts have exclusive jurisdiction. The Small Claims Tribunals remain available where a dispute falls within their jurisdiction. Contact [email protected] about the Service, a refund, a content or copyright concern, or a complaint; raising a complaint with us does not waive your legal rights.

本条款适用新加坡法律。在不影响依法可向其他有管辖权机构申请救济的强制性权利的前提下，新加坡法院具有专属管辖权。属于小额索偿法庭管辖范围的争议，仍可向其提出。服务、退款、内容或版权问题及投诉，可联系 [email protected]；向我们投诉不意味着放弃法定权利。

As an additional goodwill cancellation right, you may request a full refund for a one-month or two-month plan or the coaching add-on if we receive your request within three calendar days after Activation and you have submitted answers to no more than 20 paid questions during the assessment period below. Activation means the time when the relevant purchased access becomes available, as shown in the activation confirmation or account record. For a purchase scheduled to start later, the window starts at that later activation, not when you pay.

作为额外提供的善意取消权，你可就 1 个月、2 个月会员套餐或私教团加购申请全额退款，前提是我们在开通后 3 个日历日内收到申请，且你在下述核算期间已提交作答的付费题目不超过 20 道。开通指相关已购权限实际可用的时间，以开通确认或账号记录为准。预购下期权益的，期限从该期实际开通时起算，而非从付款时起算。

All dates and deadlines use Singapore time (UTC+8). The date of Activation is day 0; we must receive your email by 23:59 on day 3. For example, access activated on 9 September has a deadline of 23:59 on 12 September, Singapore time. A request received by that deadline remains timely while we verify reasonable supporting details.

日期和截止时间均按新加坡时间（UTC+8）计算。开通当日为第 0 日；我们在第 3 日 23:59 前收到邮件即符合期限。例如，9 月 9 日开通的权限，申请截止时间为新加坡时间 9 月 12 日 23:59。及时收到的申请，不会仅因随后核验合理的补充资料而被视为逾期。

We count distinct paid practice and mock-exam question IDs for which you submitted an answer on your account between Activation of the purchase being refunded and receipt of your request. This is an account-wide measure for that period, including when you request a refund for the coaching add-on. Re-answering the same question counts once within that period. Opening a question without answering, reading an explanation, AI chat messages and the free diagnostic do not count. Each answered question in a paid mock paper counts individually; the whole paper is not counted as one question. This refund measure is separate from weekly quotas and credit deductions.

我们按申请退款的订单开通至收到申请期间，你账号上已提交答案的付费练习题及模拟考试题的不同题号计数。这是该期间整个账号的付费作答口径，申请私教团加购退款时也适用。同一题在该期间重复作答只计一次。仅打开未作答、阅读解析、AI 聊天消息及免费诊断题不计入。付费全真卷中每道已作答题分别计算，不把整套试卷计为一题。退款题量口径独立于周额度及积分扣减规则。

You may ask us for the activation time used in the assessment. If you dispute the count or that time, we will review the available account, session and payment records and any reasonable evidence you provide. We will explain the basis of our decision; an incomplete record will not by itself be treated as proof that you exceeded the limit.

你可向我们索取核算所用的开通时间。如你对题量或该时间有异议，我们会核对现有账号、会话、付款记录及你提供的合理证据，并说明决定依据；不会仅因记录不完整就认定你超过限制。

For a one-off question-credit pack, the goodwill right applies within the same three-day window only while none of that pack's credits have been spent. Credits may be deducted when a practice set is created, before answers are submitted. For a single mock paper, the right applies within that window before use of the separately purchased access starts. We will use available grant and usage records to reasonably attribute consumption to that purchase; we will not treat unrelated membership usage or missing attribution records alone as proof that the item was used. Once such an item is used, it has no goodwill change-of-mind refund, but all rights in section 5 below remain.

一次性题目积分包适用相同的 3 日期限，但善意退款须在该包积分尚未使用时申请。积分可能在创建练习组时扣除，而非提交答案后才扣。单套全真卷须在该期限内且尚未开始使用单独购买的权限时申请。我们会结合现有发放及使用记录，合理判断消耗是否属于该笔购买；不会仅凭无关的会员使用记录或缺少归属记录，就认定该产品已经使用。该类产品一经使用，不提供单纯改变主意的善意退款，但下方第 5 节所述权利全部保留。

For an order containing several items, eligibility is assessed for each item. Refunding one item does not cancel independent items you keep. If refunding or changing the underlying membership affects use of a coaching add-on, we will explain the dependency and arrange continuity or an appropriate refund for access we cannot provide, under this policy and applicable law.

组合订单按每项产品分别判断。退掉其中一项，不取消你保留的无依赖关系的其他产品。如基础会员退款或变更影响私教团加购的使用，我们会说明依赖关系，并按本政策及适用法律安排权益衔接，或就无法提供的权限作适当退款。

Duplicate or incorrect payments, payments we cannot activate, and requests to cancel a future-term purchase before it starts are not subject to the three-day or 20-question limits. On verification and request, we refund the duplicate or incorrect payment or cancel and refund the affected unfulfilled purchase in full. Alternatively, we may correct the amount or product with your agreement. Refunds cover the amount actually paid for the affected item; any upgrade credit and earlier paid entitlement will be reconciled fairly and explained to you.

重复付款、错付金额、无法开通的付款，以及预购下期权益在生效前的取消申请，不受 3 日或 20 题限制。经申请并核实后，我们会全额退还重复或错误付款，或取消并全额退还未履行的相关订单；也可经你同意更正金额或产品。退款按相关产品实际支付金额计算；涉及升级折抵及此前已购权益的，会公平核算并向你说明。

Email [email protected] with your account email, purchased item, payment date and amount, transaction reference if available, and the reason for your request. A brief statement is enough to make a timely initial request. If a screenshot is needed to verify payment, hide unrelated balances, account numbers and other transactions; do not send passwords, one-time codes or full card details.

请发送邮件至 [email protected]，提供账号邮箱、所购产品、付款日期及金额、可提供的交易参考号，以及申请原因。期限内先发送简要申请即可。如需截图核验付款，请遮挡无关余额、账号及其他交易；不要发送密码、一次性验证码或完整银行卡资料。

We aim to review a request within seven business days after receiving the information reasonably needed to verify it. If more time is needed, we will explain why and give an expected response date. Approved refunds are normally sent to the original payer through the original payment route within seven business days of approval. Bank processing may affect when funds appear. If the original route cannot be used, we will verify the payer and agree a documented alternative. Business days exclude Saturdays, Sundays and Singapore public holidays.

收到合理核验所需资料后，我们力争在 7 个工作日内完成审核。如需更长时间，会说明原因并告知预计答复日期。获批退款通常在批准后 7 个工作日内按原付款路径退还给原付款人，实际到账时间可能受银行处理影响。原路径无法使用时，将核验付款人身份并约定、记录替代方式。工作日不含周六、周日和新加坡公共假日。

Nothing in this policy excludes or limits a right or remedy that cannot lawfully be excluded, including remedies for an unfair practice, misrepresentation or material breach. The three-day, 20-question and unused-item conditions do not apply to those rights. Depending on the law and circumstances, a remedy may include re-performance, extended access, a price reduction, a refund or damages. The goodwill window is a benefit offered by the Company, not a statement that all online purchases have a statutory seven-day cooling-off period.

本政策不排除或限制任何依法不得排除的权利或救济，包括因不公平做法、虚假陈述或重大违约产生的救济。3 日期限、20 题及产品未使用的条件，不适用于该等权利。视适用法律及具体情况，救济可能包括重新履行、延长使用期、减价、退款或损害赔偿。善意退款期限是本公司额外提供的安排，并非声称所有在线购买均享有法定 7 日冷静期。

A suspected breach of the Terms does not automatically remove refund rights. The evidence, notice and opportunity to respond described in section 5 of the Terms apply before a final decision to withhold a refund. You may ask us to review a decision by replying to the support email with your reasons.

涉嫌违反服务条款不自动导致退款权丧失。在最终决定拒绝退款前，适用服务条款第 5 节所述的证据、告知及申辩安排。你可回复客服邮件并说明理由，要求复核决定。

HORHORCHI CHINESE FLAVOUR PTE. LTD. (Singapore UEN 202304437W), the operator of Mockbird, is responsible for the personal data described in this notice under Singapore's Personal Data Protection Act 2012 (PDPA). You can contact our Data Protection Officer (DPO) at [email protected] for privacy requests and complaints. Please mark your email as a privacy or DPO request.

Mockbird 的运营公司 HORHORCHI CHINESE FLAVOUR PTE. LTD.（新加坡 UEN 202304437W）依新加坡《2012 年个人资料保护法》（PDPA），负责本声明所述个人资料处理。隐私请求及投诉可发送至资料保护负责人（DPO）邮箱 [email protected]，请在邮件中注明隐私或 DPO 请求。

Account and authentication data: your email, account identifier, creation and last-activity times, and sign-in records are used to identify and protect your account, attribute learning records and display account watermarks. The current invitation mode uses an email and invitation code. If password registration is enabled, we also process verification or reset codes and keep a salted password hash, not a readable password.

账号与验证资料：邮箱、账号标识、创建及最近活动时间和登录记录，用于识别和保护账号、归属学习记录及显示账号水印。当前邀请制模式使用邮箱及内测码。若启用密码注册，还会处理验证或重置码，并保存加盐密码散列，不保存可读取的明文密码。

Learning and coaching data: questions served or answered, selected answers, correctness, time spent, exam and practice sessions, flags, mastery estimates, daily statistics, language and relevant time-zone information, tutor self-assessments and chat history, an exam date you enter, and generated study plans. These support practice delivery, usage calculation, progress analysis, personalised exercises, AI responses and continuity between devices.

学习及辅导资料：已提供或作答的题目、所选答案、对错、用时、考试及练习会话、标记、掌握度估算、每日统计、语言和相关时区信息、讲解自评与聊天记录、你填写的考试日期，以及生成的学习计划。用于提供练习、计算用量、分析进展、安排个性化练习、生成 AI 回复及跨设备衔接。

Purchase and support data: membership and add-on periods, quotas, credit balances, unlocked papers, order items, payment amounts and references, payment claims, verification and activation status, refund correspondence and support messages. We use these to verify payments, provide purchased access, resolve problems, assess refunds and keep necessary accounting records. PayNow transfers are bank-to-bank; we do not receive your bank login credentials. Payment screenshots you choose to send may contain the payer's name, bank, amount, payment time and transaction reference. Please redact unrelated details.

购买及客服资料：会员和加购期限、额度、积分余额、已解锁试卷、订单明细、付款金额及参考号、付款申报、核验及开通状态、退款往来和客服消息。用于核对付款、交付已购权限、处理问题、审核退款及保留必要会计记录。PayNow 在银行间转账，我们不接收你的银行登录凭据。你自愿发送的付款截图可能包含付款人姓名、银行、金额、付款时间和交易参考号，请遮挡无关资料。

Referral and security data: where a referral is recorded, this includes the referral code, referrer relationship, invitee email, reward amount and status. Referral records associated with a referrer may be available to that referrer, including the invitee email and reward status. Technical and audit records may include IP address, browser or request information, access times, and administrative actions and reasons. They support referral administration, troubleshooting, abuse prevention, security and legal obligations. We do not ask for NRIC, date of birth, residential address, employer or card details for ordinary registration.

邀请及安全资料：有邀请记录时，包括邀请码、邀请关系、受邀人邮箱、奖励金额和状态。与邀请人关联的邀请记录可能向该邀请人提供，包括受邀人邮箱和奖励状态。技术及审计记录可能包含 IP 地址、浏览器或请求信息、访问时间，以及管理操作和原因，用于邀请管理、排障、防滥用、安全及履行法定义务。普通注册不要求提供 NRIC、出生日期、住址、雇主或银行卡资料。

We use Railway for application hosting, Supabase for the database, and Cloudflare for website delivery, security and support-email routing. These providers process the account, learning, request or correspondence data needed for their functions. Where email verification is enabled, Resend receives the recipient email and verification-email content. Payment notifications to our authorised operators may use Telegram or a configured notification service and include your account email, amount, purchased items and relevant membership status. Access by our personnel is limited to their service, support and administration duties.

我们使用 Railway 托管应用、Supabase 存储数据库，以及 Cloudflare 提供网站访问、安全和客服邮件路由。这些服务商处理其功能所需的账号、学习、请求或邮件往来资料。启用邮件验证时，Resend 会接收收件邮箱及验证邮件内容。发送给获授权运营人员的付款通知可能通过 Telegram 或配置的通知服务传送，包含账号邮箱、金额、所购产品及相关会员状态。工作人员访问资料限于服务、客服及管理职责所需。

When you use live AI tutor follow-ups, DeepSeek receives the question and explanation context, your self-assessed mastery, the conversation for that question and your new message. Study planning sends DeepSeek your exam date and relevant learning summaries, such as progress, accuracy, pacing, strengths, weaknesses and recent activity. We do not deliberately add your account email or payment data to these AI prompts; information you type into a chat may nevertheless be included. Please do not enter passwords, bank details or other people's personal data. Learning progress can itself be personal data even without your email. Generating offline explanation translations does not require sending your account or payment records.

使用实时 AI 讲解追问时，DeepSeek 会接收题目及解释上下文、你的掌握度自评、该题对话历史和新消息。生成学习规划时，会向 DeepSeek 发送考试日期及相关学习摘要，例如进度、正确率、配速、强弱项和最近活动。我们不主动在这些 AI 提示中加入账号邮箱或付款资料，但你自行输入聊天的资料仍可能一并发送。请勿输入密码、银行资料或他人的个人资料。即使不含邮箱，学习进度仍可能属于个人资料。离线生成解释译文无需发送你的账号或付款记录。

We do not sell personal data. Relevant records may be disclosed to banks or collection agents for payment verification or refunds, professional advisers for accounting or legal matters, and authorities where required or permitted by law. Disclosure is limited to the relevant purpose. Card payments through Stripe are not currently enabled; we will explain the payment-data arrangements before enabling a new payment service.

我们不出售个人资料。为核验付款或退款，可向银行或代收代理人提供相关记录；为会计或法律事务，可向专业顾问提供资料；法律要求或允许时，可向主管机关披露。披露限于相应用途所需。目前未启用 Stripe 银行卡支付；启用新支付服务前，会说明相关付款资料处理安排。

Providers and their infrastructure may process information outside Singapore. We are responsible for taking the measures required by the PDPA to provide a comparable standard of protection, including assessing relevant providers and using appropriate contractual or other legally recognised safeguards. We do not treat your use of the website as a waiver of these requirements. You may ask the DPO about relevant recipients and transfer safeguards.

服务商及其基础设施可能在新加坡境外处理资料。我们负责采取 PDPA 要求的措施，以提供可比的保护标准，包括评估相关服务商，使用适当合同或其他法律认可的保障措施。使用本网站不视为你放弃这些保护要求。你可向 DPO 询问相关接收方及传输保障。

If the Mockbird business moves to a new company, personal data will be transferred only where permitted by the PDPA and only as needed for the lawful transaction and continuation of the notified service purposes. Any due-diligence disclosure must have appropriate purpose and confidentiality restrictions. We will provide the notices required by law, identify the receiving organisation and obtain consent where required. The contract-transfer clause does not authorise unrelated marketing or unrestricted disclosure to affiliates.

Mockbird 业务转移至新公司时，个人资料仅在 PDPA 允许的情况下，并在合法交易及延续已告知服务目的所需的范围内转移。尽职调查中的资料披露须有适当的用途和保密限制。我们会依法通知、明确资料接收机构，并在需要时取得同意。合同转让条款不授权无关营销或向关联公司无限制披露资料。

We use a necessary sign-in cookie with a 30-day lifetime, and browser storage for language preferences and cached account, learning-history and progress information. Our infrastructure may use necessary security technologies. These support sign-in, continuity and abuse prevention. You can clear cookies or browser storage, but may be signed out or lose local preferences; this does not delete server-side account records.

我们使用有效期为 30 天的必要登录 Cookie，并在浏览器中保存语言偏好，以及账号、学习历史和进度缓存。基础设施也可能使用必要的安全技术。这些用途支持登录、使用衔接和防滥用。清除 Cookie 或浏览器存储可能使你退出登录或丢失本地偏好，但不会删除服务器上的账号记录。

We do not currently use advertising trackers or third-party marketing analytics in the application, or send marketing campaigns. Account verification, payment and support messages are service communications. Before introducing optional tracking or marketing, we will provide the relevant notice and any required consent and opt-out controls; a purchase is not blanket consent to future marketing.

目前应用未使用广告追踪器或第三方营销分析，也未发送营销推广邮件。账号验证、付款及客服消息属于服务沟通。启用可选追踪或营销前，会提供相应告知，以及法律要求的同意和退出机制；购买不构成对未来营销的概括同意。

We collect, use and disclose personal data for the purposes explained in this notice on the basis of consent or another basis permitted by the PDPA. We will explain a materially different purpose and obtain any required consent before using data for it. You may write to the DPO to withdraw consent for a particular purpose on reasonable notice. We will explain the likely consequences and when processing based on that consent will stop.

我们基于同意或 PDPA 允许的其他依据，为本声明说明的目的收集、使用及披露个人资料。用于实质不同的新目的前，会予以说明并取得所需同意。你可提前给予合理通知，向 DPO 发邮件撤回对某一目的的同意。我们会说明可能的后果，以及基于该同意的处理何时停止。

Withdrawing consent for an optional purpose does not by itself close your account. Withdrawing data needed for a particular feature may mean that feature cannot continue; withdrawing essential account processing may require account closure. We will explain this before acting. Withdrawal does not invalidate earlier lawful processing or require destruction of records we must or may lawfully retain. Any remaining paid access and refund request will be considered under the Refund Policy and applicable law.

撤回对可选用途的同意，本身不会导致关停账号。某一功能所必需的资料处理被撤回后，该功能可能无法继续；撤回必要的账号资料处理可能需要关闭账号。我们会在处理前说明。撤回不否定此前的合法处理，也不要求销毁依法必须或可以保留的记录。剩余付费权益和退款请求将按退款政策及适用法律处理。

We keep identifiable information only while it is needed for the notified purposes or a legal or legitimate business requirement. Account and learning data support active access, progress history and customer support; inactivity or the end of paid access is a reason to review whether it is still needed, not permission to keep it indefinitely. Technical and security records are kept only for relevant troubleshooting, protection and investigation needs. Payment, refund, accounting and associated support evidence may need to be kept longer to meet record-keeping requirements or resolve a dispute.

可识别个人的资料仅在已告知目的、法律要求或正当业务需要仍然存在时保留。账号及学习资料用于有效权限、进度历史及客服；账号长期不活跃或付费期结束时，应评估是否仍有保留必要，而非据此无限期保存。技术及安全记录仅为相关排障、保护和调查需要保留。付款、退款、会计及相关客服凭证可能因记录保存要求或争议处理需要保留更久。

Ask the DPO if you want to close your account or request deletion. After reasonable identity verification, we will assess the relevant records, remove or anonymise data no longer needed, and explain any lawful retention, practical steps and expected completion time. We aim to respond to a deletion request within 30 days; this is not a promise that every record and backup will be erased within that period. A logout or clearing your browser is not an account-deletion request.

关闭账号或申请删除资料，请联系 DPO。合理核验身份后，我们会评估相关记录，删除或匿名化不再需要的资料，并说明合法保留的例外、处理步骤及预计完成时间。我们力争在 30 天内答复删除申请；这不代表保证在该期限内彻底删除每份记录及备份。退出登录或清理浏览器不等于申请删除账号。

Where retained backups or records cannot be immediately erased, we will explain the applicable retention or replacement arrangements and restrict their use to recovery, security, legal obligations or dispute handling as appropriate. They must not be used to restore deleted information to ordinary use without a lawful reason. We will include relevant backups and copies when handling a deletion request and retain any necessary evidence of the request itself.

保留中的备份或记录无法立即擦除时，会说明适用的保留或替换安排，并按需要将其用途限于恢复、安全、法定义务或争议处理。没有合法理由，不得利用这些副本将已删除资料恢复为日常使用状态。处理删除申请时会考虑相关备份及副本，并保留申请本身的必要处理凭证。

You may ask the DPO for access to personal data in our possession or control and information about how it was used or disclosed in the year before your request, or ask us to correct an error or omission, subject to PDPA exceptions. We may reasonably verify your identity and clarify the request without asking for unnecessary identification. If a lawful access fee applies, we will explain it before proceeding.

在 PDPA 规定的例外约束下，你可向 DPO 申请查阅我们持有或控制的个人资料，以及申请日前一年内的使用或披露情况，或要求更正错误及遗漏。我们可能合理核验身份并澄清请求，但不会索取不必要的身份资料。如查阅申请涉及依法允许的费用，会在处理前说明。

We will respond as soon as reasonably possible. If an access or correction request cannot be completed within 30 days, we will notify you in writing within those 30 days of the time by which we will respond. If an exception prevents full access or correction, we will explain to the extent permitted by law. You can also complain to the DPO about our handling of data, and may contact Singapore's Personal Data Protection Commission (PDPC) without giving up other available remedies.

我们会在合理可行的情况下尽快答复。查阅或更正申请无法在 30 天内完成时，会在该 30 天内书面告知预计答复时间。如法定例外妨碍完整查阅或更正，会在法律允许的范围内说明。你亦可向 DPO 投诉资料处理问题，或联系新加坡个人资料保护委员会（PDPC），且不因此放弃其他可用救济。

We are responsible for reasonable security arrangements appropriate to the personal data we handle. No online service can guarantee absolute security. If a data incident occurs, we will investigate, take appropriate containment and remedial steps, assess notification obligations, and notify the PDPC and affected individuals when and within the time required by law. Please report suspected account or data exposure to the DPO promptly.

我们负责根据处理的个人资料采取适当、合理的安全措施。任何在线服务均无法保证绝对安全。发生资料事件时，我们会调查、采取适当遏制和补救措施、评估通知义务，并在法律规定的情形和期限内通知 PDPC 及受影响个人。发现疑似账号或资料泄露时，请及时联系 DPO。

The version and date above apply to this notice. We will notify users of material changes in our data handling and obtain fresh consent where required. The provisions on a future operator and business transfers do not replace this obligation. For this policy and all privacy requests, our contact is [email protected].

页首版本和日期适用于本隐私声明。资料处理发生重大变化时，我们会通知用户，并在需要时重新取得同意。未来运营主体变更及业务转让条款不替代该义务。本政策及所有隐私请求的联系邮箱为 [email protected]。